Troubleshooting
Bank Connection Problems
Steps to diagnose bank connection problems in WonderMoney.
Symptoms
- The bank does not finish connecting.
- The connection fails after you approve access at the bank.
- Accounts do not appear after the connection step.
- Existing links stop refreshing.
What to check
- Whether the bank currently supports the connection method you are using.
- Whether you completed every approval step at the bank.
- Whether the account is connected to the correct account.
- Whether the connection expired or was revoked.
What to try
- Start the connection again from the bank connection page.
- Sign in to the bank carefully and confirm every permission screen.
- Wait a few minutes and refresh the accounts list.
- Remove the connection and reconnect it if the process is stuck.
When to contact support
Contact support if the bank is listed as supported but the connection still fails after a retry, or if the account connects but no data syncs after a reasonable wait.