Troubleshooting
Troubleshooting Overview
Start here when something in WonderMoney does not work as expected.
Symptoms
Use this section when you see an error, missing data, or a flow that stops unexpectedly.
Common symptoms include:
- Sign-in does not complete
- A bank does not reconnect
- A budget does not save
- An import file does not upload
- Billing details do not update
What to check
Start with the simplest checks:
- Confirm the page refreshed correctly
- Make sure you are using the right workspace or account
- Check whether the issue is temporary
- Review the relevant help article for the feature
What to try
Try the matching guide for your issue type:
- Sign-in problems
- Bank connection problems
- Budget setup problems
- Transaction import problems
- Billing problems
- Portfolio import problems
If the issue is not clear, narrow it down by feature and error message.
When to contact support
Contact support if the problem persists after basic checks or if you need help with account-specific data.