Troubleshooting
Contact Support
How to contact WonderMoney support and include the right details.
Symptoms
Use this page when you need help with an account, billing, bank connection, or import issue.
You may need support if:
- A feature is not behaving as expected
- An error keeps returning after a retry
- You cannot find the setting you need
- Your account data looks wrong
What to check
Before you reach out, check the basics:
- Refresh the page and try again
- Confirm you are signed in to the correct account
- Check whether the issue affects one item or the whole app
- Review the related help article for the feature
What to try
Try these steps first:
- Sign out and sign back in.
- Repeat the action in a new browser tab.
- Remove and re-add the bank connection if the issue is connection-related.
- Re-import the file if the issue is import-related.
- Take a screenshot of the error.
When to contact support
Contact support when:
- You have already tried the standard troubleshooting steps
- The problem blocks an important task
- You suspect account data loss or duplication
- You need help confirming a billing or subscription state
Include these details in your message:
- The page or feature where the issue happened
- The time it happened
- The exact error text
- What you expected to happen
- Screenshots or file samples if relevant